Thank you for shopping with Stax of Molds USA. We strive to provide you with high-quality products and a satisfying shopping experience. Please review our refund policy below regarding the terms and conditions for requesting refunds.
All Sales are Final
As a general rule, all sales made through staxofmolds.com are considered final. We do not offer refunds, exchanges, or cancellations for change of mind or circumstances after an order has been placed and processed.
Manufacturing Defects
We understand that manufacturing defects can occur despite our best efforts. If you receive a product with a manufacturing defect, we are committed to addressing the issue promptly. Please follow the steps below if you believe your product is defective:
- Contact our Customer Support Team (information below) within 5 days of receiving the product.
- Provide a clear description of the manufacturing defect along with relevant photographs, if possible.
- Our team will review your case and may request additional information to assess the situation.
- If the defect is confirmed, we will offer you the following options:
- Replacement: We will send you a new product identical to the one you originally ordered, at no extra cost.
- Refund: We will process a full refund for the damaged product.
- Discount: A one-time discount on a future order.
Damaged During Shipping
In situations where the product is believed to be damaged due to mishandling during shipping, we recommend the customer takes the following steps:
- Contact the shipping provider (e.g., USPS) to file a shipping damage claim. Please retain all packaging materials and relevant documentation during this process.
- Follow the claims process outlined by the shipping provider.
Refund Process
If you are eligible for a refund, we will process it within 7-10 days of approving your request. Refunds will be issued using the original payment method used for the purchase.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact our Customer Support Team using the Live Chat or by e-mail at admin@staxofmolds.com.
Please note that this refund policy is subject to change without prior notice. It is recommended that you review this policy periodically for any updates.
Thank you for shopping with us.
Sincerely, Stax of Molds USA